Frequently Asked Questions: Please click on a question below to reveal the answer...



Who is Matrix Medical Billing

Matrix Medical Billing provides comprehensive and partial medical billing services to private physician offices, clinics and hospitals throughout the United States. Matrix utilizes the latest technology to process your claims in an accurate and timely manner.

How does Matrix Medical Billing save you money?

Matrix Medical Billing won’t bill you for our services until you are paid on your claims. We don’t make money until you make money! Our professional team of billers is experienced in working with insurance company representatives to maximize reimbursement by applying aggressive and accurate billing collection techniques.

What does the medical billing service cost?


Both our comprehensive and partial web-based billing solutions are charged on a percentage basis on the amount collected and the scope of services provided.

How can I track the status of my account?


You can track the status of collections pending in your account 24/7 from any computer in the world with an internet connection. Gone are the days of waiting for your billing company to generate your report at the end of the month.

Are you HIPAA Compliant?


Matrix Medical billing values a client’s need for complete security and privacy of patient information. Our web-based process is 100% HIPAA compliant.

Is a Web Based solution secure?


Absolutely. State-of-the-art data encryption, monitoring, and anti-virus protection ensure all data is secured well beyond HIPAA requirements. Enjoy peace of mind knowing all your sensitive data is safe, secure, and perpetually backed up.

Why should I outsource all or part of my medical billing, collections or aging to Matrix Medical Billing?

Our experienced, professional billing team utilizes a seamless web based system which provides your practice a cost effective, accurate, and timely solution to your medical billing needs. Our team will customize your billing and collection requirements to best suit your practice and provide ongoing exceptional customer service. Whether we just handle aging, or all your billing needs, we provide the highest level of service at competitive industry rates.

How do you keep up to date on changes that occur in the medical billing industry?


We have memberships with professional medical billing associations that keep us up-to-date on industry standards and specific specialty requirements.

What equipment do I need?

All clients need is a computer running Windows 2000 or higher and a high-speed internet connection.

Will Matrix handle my money?

Matrix Medical Billing does not handle your money. Payments are sent directly to you from the insurance companies or other payers.

Does Matrix Medical Billing provide billing services for all providers?


We specialize in billing for all types of physicians. Our staff is trained to accommodate any medical specialty including physical therapy, orthopedic surgeons, internal medicine, ophthalmology, neurology and many others.

Will you provide medical billing references?


We want you to be 100% comfortable in knowing who we are. We will gladly provide references upon request.